FREQUENTLY ASKED QUESTIONS
$250.00 flat fee
- Flat Fee: this means evaluation, diagnostic testing, foreign body and contact lens removal, and bandage contact lens insertion is included WITHOUT surprise cost!
- ASK ABOUT A PAYMENT PLAN
DO WE TAKE INSURANCE?
No. Currently we do not take any eye or medical insurances. We are here to do what is best for the patient without the restrictions of insurance. We cannot contact insurances after hours and on weekends for verifications which slows down and compromises the rate of care that urgent eye situations require.
WHAT IF I NEED A FOLLOW UP APPOINTMENT?
This is case by case, and can be discussed with the doctor at the time of your visit. The doctor will always try and do what is best and most convenient for you. If it can wait until the next business day, we will see you then. If you would like to go back to your primary optometrist we will send over all your records. If you are needing to be seen back and it can't wait until a business day- the doctor will see you at a reduced rate of $100.00 for your follow up.
ARE DIAGNOSTIC TESTS INCLUDED?
WHY GO HERE, INSTEAD OF URGENT CARE OR ER?
Yes! The following tests, which will adequately assess almost all eye emergencies, are included: eye pressure testing, anterior segment photography, auto refractor and keratometry, wide field retinal imaging, corneal thickness assessment, OCT retinal imaging, or visual fields test, .
WHY DO I HAVE TO CALL BEFORE? WHY CAN'T I JUST SHOW UP?
We have found that many patients go to the ER only to be sent to us afterward. Unfortunately, it is usually after they have spent thousands of dollars and valuable time at the ER. We are a phone call away, and our doctor will advise you to go to the ER if necessary. Our belief is the ER should be utilized in life threatening situations. If you believe that you are in a dire emergency, please go to the ER or call 911.
We also love our friends at urgent care. They are wonderful. However, there are lots of healthcare workers who are undertrained and understaffed to treat acute eye issues. They also do not have the diagnostic tests to identify the issue or the severity. We have state of the art instruments at our finger tips to give you the best care.
WHAT IS AN EYE EMERGENCY
An eye emergency is an event where eyesight is at risk. Events that risk eyesight require prompt treatment to prevent vision loss.
Foreign body in the eye
Eye and Eyelid Lumps and Bumps
Red or Pink Eyes
Any Eye discomfort
Any abnormal discharge from eye
Chemical contact with eye, eyelids or surrounding skin or face
Severe eye, head or face injury
Sudden loss of all or part of your vision
Appearance of a “veil”, or curtain across the field of vision
Onset and/or increase of flashing lights or floaters
Sudden changes in pupil size
Post-operative patients with pain, redness, or loss of vision
*this is a list of the most common examples, if you are unsure, feel free to text or call us, and we can help decided if your situation is emergent.
We have an amazing doctor on call ready for you at all times. We do not have a doctor at the clinic 24/7.
We also use the phone call to triage your issues. If you are unsure of the urgency of your eye problem, you and the doctor can decide together based on your pain level, and symptoms.
We do require you to call before coming in. We have doctors on call, but not at the clinic 24/7. (Hey, they gotta eat too)
Once you speak to the doctor, they will meet you at the office. We are located in Allen Eyecare Center in Allen, Texas.
The doctor will let you in the front entrance.
321 N Allen Dr
Allen, Texas 75013
We realize that our bodies don't always wait until business hours to break. Urgent Eyecare was birthed out of a necessity from our patients that needed us on the night before they left for vacation, corneal abrasions that happened on the fourth of July, or nasty eye infections that popped up on a Saturday night.